Privacy Policy

Effective Date: 1st October 2023

1. Introduction

Welcome to Sand & Stone (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and mobile application (collectively, the “Services”).

2. Information We Collect

Personal Identification Information: Name, email address, phone number, and mailing address.
Order & Payment Information: Product selections, order history, and payment status.
Technical Data: IP address, browser type, operating system, device information, and usage data collected through cookies and similar technologies.
Location Data: Geographical location information, if you grant us access.

3. How We Collect Information

Direct Interactions: When you register, place an order, or contact us for support.
Automated Technologies: Through cookies, log files, and usage analytics as you navigate our Services.
Third-Party Sources: From service providers who assist in delivering our Services.

4. Use of Collected Information

To fulfil orders and manage customer accounts
To improve product offerings and user experience
To send order updates, promotions, and communications (opt-out available)
To comply with legal requirements and prevent fraud

5. Payments and Security

We do not collect or store your credit or debit card details directly. All online payments are securely processed via our trusted third-party payment gateway provider. Alternatively, you may choose to make payment via direct bank transfer to our designated business account. Payment information shared with the gateway provider is subject to their privacy and security policies.

6. Sharing Your Information

We do not sell or rent your personal data. Information may be shared with:

Service Providers: For order fulfilment, payment processing, and delivery coordination
Legal Authorities: When required to comply with laws or protect our rights

7. Data Security

We take appropriate technical and organisational measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate data
Request deletion or restriction of use
Withdraw consent for marketing communications

9. Cookies and Tracking Technologies

We use cookies to understand user behaviour and enhance your browsing experience. You can modify your browser settings to refuse cookies.

10. Third-Party Links

Our website and app may contain links to external websites. We are not responsible for their content or privacy practices.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised “Effective Date.”

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📧 Info@sandandstone.store